“Most people have the will to win, few have the will to prepare to win”
– Bobby Knight, retired Basketball Coach
Success stories are beautiful, especially when an individual begins from scratch with absolutely nothing and turns his/her fortunes around. However, what we tend not to see would be the amount of preparation required behind the scenes. And for those that do see, preparation tends to be an incredibly immense and massively gargantuan amount of work required. (Yes, I do enjoy being quite redundant). With a winning mindset however, you will be one step closer to success.
A recent experience left quite an impact on us as an entire organization. From there, we began to dissect and analyze our actions to better prepare us for unexpected events.
From our inner reflections, we realized that we were so caught up in our learning that we have slowly forgotten about winning. We kept ourselves within a comfortable level and sat there pretty contented with the status quo. We were not winning.
So we decided to ask ourselves, “What does it take to win?”
Titaners always work hard, but we never forget to have fun together as much as we can. Bonding with our colleagues through all the activities throughout the year is a fun way to know each person’s real personality. We are not just colleagues who only meet each other in the office, but we are also friends with similar interest.
Can you imagine if you could stop work for a day? Titansoft offers no minimum working hours and now we don’t even have to work?! Of course, such a thought sounds all too attractive before reality kicks in. What about productivity, KPI, tasks on hand and emails?
When someone speaks of the term ‘organizational culture’, what usually comes to mind would be things like values, habits or mission statements. In fact, most of the descriptions about an organization’s culture tend to describe it in a rather abstract manner, difficult for the mind to wrap around.
“Organizational culture encompasses values and behaviors that contribute to the unique social and psychological environment of an organization.” – Wikipedia
If you ask me, I find such descriptions generally unhelpful. Of course there are more text following the quote (and I could be quoting out of context but only because I did not have the capacity to absorb all of the information at the point of writing), but if you read further into the paragraph of the description from Wikipedia, it just boggles the mind further.
Perhaps, there were a simpler way to describe an organization’s culture. Perhaps, instead of telling, why not show it?
Can you imagine how will your life be without having access to email for a day? No doubt, email is becoming one of the basic necessities: we start off our day by checking emails, reviewing schedules, looking for meeting venues and responding to requests via Outlook. All these features in Outlook are made possible with Microsoft Exchange, which can improve productivity and efficiency in the working environment. Continue reading “Deliver the Promise of Productivity with Microsoft Exchange”→
It is a well-known fact that Japan provides excellent customer experiences. If you have been there before, you would have impressed by the courtesy of the service staff and the zealous hospitality they show to customers.
Despite having lived in Japan for a year and made numerous trips to the country, there is always something that surprises me every time I visit. During my most recent trip to Tokyo this year, I was surprised by a waiter’s good service at a restaurant that went far beyond my expectation. Continue reading “What Makes Customer Experience Unforgettable?”→