Tag Archives: Personal Accountability

What Makes Customer Experience Unforgettable?

Karaage fried chicken resturant

(Image: online source)

It is a well-known fact that Japan provides excellent customer experiences. If you have been there before, you would have impressed by the courtesy of the service staff and the zealous hospitality they show to customers.

Despite having lived in Japan for a year and made numerous trips to the country, there is always something that surprises me every time I visit. During my most recent trip to Tokyo this year, I was surprised by a waiter’s good service at a restaurant that went far beyond my expectation. Continue reading