Tag Archives: Kaizen

What Makes Customer Experience Unforgettable?

Karaage fried chicken resturant

(Image: online source)

It is a well-known fact that Japan provides excellent customer experiences. If you have been there before, you would have impressed by the courtesy of the service staff and the zealous hospitality they show to customers.

Despite having lived in Japan for a year and made numerous trips to the country, there is always something that surprises me every time I visit. During my most recent trip to Tokyo this year, I was surprised by a waiter’s good service at a restaurant that went far beyond my expectation. Continue reading

Kanban: Evolution not Revolution

Compliance Kanban Board

a typical Titansoft Kanban Board

Kanban is about evolution, not revolution. It hinges on the fundamental truth that you can’t get where you want to go without first knowing where you are. If you have already attended the Kanban training, either internal or external, we are sure you know what a Kanban is and what good it brings for a team. Kanban underpins a “Just-in-time” (JIT) system that allows us to visualise our work and workflow, limit work in progress (WIP) items by reducing unfinished work (waste) and redundant task switching. Walking past the working areas in Titansoft, you will notice each team now has a uniquely-designed Kanban used to visualise their workflow. No one Kanban is the same as another as each Kanban caters specifically to each team’s needs and requirements. Let’s go on a tour of the different Kanbans!

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