“Start by doing what’s necessary; then do what’s possible; and suddenly you are doing the impossible.” – St. Francis of Assisi
The past two years, the focus of our Organizational Development (aka Human Resources in other companies) department in Titansoft has been on what some might term the most important responsibility of HR, recruitment – discovering the right talents and bringing them on board Team Titansoft.
Every team requires a group of capable members to keep them going. Starting with 5 founding members, we are currently at 80 and counting in our Singapore headquarters. Now that we have what is necessary, we are finally moving on to the next step and do what is possible – building a company culture out of everything we believe in.
It is now time for us to start on our Titansoft Culture Project!
Founded in Singapore, Titansoft is a B2B software company that specializes in the development and maintenance of online entertainment gaming platforms, currently serving 5 million users from 150 countries. After the introduction of Agile, not only did their turnover rate reduce from 26% to 4%, this year’s (2018) performance growth also increased fourfold and they were selected as one of the “Top Ten Agile Companies in the Asia Pacific”.
“When the Great Tao prevails, the world is shared by all.
The worthy and capable are chosen as leaders, trust is fostered and goodwill is cultivated. Thus, people do not only regard their own parents as parents, nor do they only regard their own children as children. The old are cared for until death, the adults are gainfully employed, and the children are nurtured. Widowers, widows, orphans, childless seniors, the disabled and diseased are all taken care of. Men have their proper roles, and women have their families. While people hate to see a resource thrown away, they do not necessarily keep it for their own use.
Not contributing one’s efforts is abhorred, the same as devoting them purely for one’s own self-interests. Therefore, conspiracies do not thrive; robberies, thefts and criminal activities do not occur. And so, there is no need for doors to be shut.
This is called the Great Unity.”
– Book of Rites(Liji), Great Unity
I was holding the role of General Manager in Titansoft when I first encountered Agile in 2014 – and I felt as though Agile (Agile development, Agile management) depicted an ideal world. Just take as an example, the most popular Scrum framework in agile methodology: there is no Team Leader in Scrum teams and projects are completed through the division of labour. Members have the option to choose the task they want to work on rather than having a supervisor assigning work. Team members are motivated and strive to perform, with results shared by the entire team. (Note: Product Backlog is decided by the Product Owner but the team determines the best way to perform the job)
In other words, it is similar to the presentation of an ideal society in communism which reads “from each according to his ability, to each according to his needs.”
Ask any Titaner what exactly does a Scrum Master in Titansoft do. And the majority (more than 80%) would answer, “a Scrum Master is a facilitator.” Probe deeper, and you’d get “…of Scrum events!” (Never let it be said that Titaners miss the obvious) Well, as with many things in life such as the tragic case of a Hawaiian pizza with only one measly slice of pineapple, that answer is 100% correct and yet, it is not the full picture. Let me share with you a brief overview of what it is exactly that Scrum Masters do in Titansoft.
Facilitate Scrum events as required
Yes, Scrum Masters facilitate the events in a sprint. Their main responsibility is to be actively “idle” – once the ball has started rolling, to know when to take a step back and let the discussion continue organically. Not all events require the presence of a Scrum Master. Without a Scrum Master, Scrum team members (such as a product developer or product owner) can proceed to take the place of facilitator in sprint planning, product backlog refinement and sprint review.
Daily stand up after daily stand up, sprint after sprint, and now we’re at the end of our internship! Time sure did past pretty quickly, doesn’t it? Flashback to day 1 when we were asked to set our internship expectation, and now in the blink of an eye (or a few more) we have completed the TTS – Titansoft Training System! It is designed to manage the company’s internal and external trainings for all employees, with which administrators can create and assign different kinds of courses to users and users can self-initiate courses.
Promoting collaboration, creativity, and productivity…
…Led by modern agile workspace solutions. Well thought out open offices with design principles aligned to inspire a strong and happy work culture are the new “perfectly kept show house” of the tech world, from the silicon valley to Singapore.
Ample Opportunities for Chance Engagements and Meetings
Yesterday’s water cooler meetings are today’s bean bag area – modern day companies are turning towards the strategic placement of furniture to create social spaces encouraging interaction and engagement (not to mention the chance to do away with that particular, plastic barrel eyesore in a beautifully designed space). People can congregate for quick chats around a bar top table in the pantry, or have spontaneous discussions in the bean bag area, with the casual environment constructed to inspire creative brainstorming. Private areas for quick discussions, or breakout areas, are scattered around the workplace to allow for more privacy or focused collaborative team work. Individuals and interaction over processes and tools, as one of the main values of the Agile Manifesto, highlights the importance of interaction between different members of the team to spur creativity.
A long corridor to encourage spontaneous conversations that no one can run away from.