Brendon is a HR Specialist with Titansoft and is also an adventurist.
He has an insatiable thirst for knowledge (mostly about people, video games and technology) and will go all out to learn or experience as much as he can.
Unlike two years ago, when my HR colleague attended a Scrum Master course, the reactions from other participants wasn’t this great when I attended the Scrum Master course about two months ago. I guess simply because Agile practices are becoming more widespread and also, it was an internal training where we invited Daniel Teng (from Odd-E) to conduct this workshop.
Although Agile has been around for a pretty long time and has flipped the entire waterfall model on its head, it hasn’t really made headway in very traditional or highly regulated practices (such as HR, Financial services, Healthcare, etc).
While there are plenty of reasons why Agile adopters can fail, that doesn’t mean traditional services cannot become Agile. From what I have learned at the Scrum Master course, I am beginning to see a clearer picture of the ‘perfect world’ where Agile HR resides. As I am a HR practitioner, the perspective that I would like to share would (naturally) be limited to this context.
Let’s look at it from a Product angle
HR does many things for an organization, some administrative, others strategic. With the importance and ever-increasing popularity of HR business partners, we can actually consider the organization as our customers.
What if the HR service is a product? And it’s features (i.e. Recruitment, Payroll, etc) are there to resolve the needs of our customers? So for example, if it comes to the end of the month and payroll needs to be done, the entire teamwill do what it takes to accomplish it at the end of the sprint. If the customer requires a fix to an employee engagement problem, then the team will seek to understand the situation (again doing whatever it takes – research, interviews, etc) and come up with a MVP (minimum viable policy/procedure/process) to tackle it. From real users’ feedback, the team can then iterate and improve on it.
Thus, it only became natural for us to be the gold sponsor for this event to show our appreciation.
We did the Polls… again!
Similar to what we did at the Agile Conference 2016, we decided to consult the community for a few questions that we have had as well as help the community out by getting responses for their posted questions.
“Most people have the will to win, few have the will to prepare to win”
– Bobby Knight, retired Basketball Coach
Success stories are beautiful, especially when an individual begins from scratch with absolutely nothing and turns his/her fortunes around. However, what we tend not to see would be the amount of preparation required behind the scenes. And for those that do see, preparation tends to be an incredibly immense and massively gargantuan amount of work required. (Yes, I do enjoy being quite redundant). With a winning mindset however, you will be one step closer to success.
A recent experience left quite an impact on us as an entire organization. From there, we began to dissect and analyze our actions to better prepare us for unexpected events.
From our inner reflections, we realized that we were so caught up in our learning that we have slowly forgotten about winning. We kept ourselves within a comfortable level and sat there pretty contented with the status quo. We were not winning.
So we decided to ask ourselves, “What does it take to win?”
We have embarked on a new journey with a lofty dream to have all (yes, all) of our staff to be able to have a mentor to guide them through the ups and downs of work life in Titansoft. The mentor would act as a consultant, advisor, mirror and friend to his/her mentee, providing additional perspective and help bring out ideas to form resolutions to problems faced at work. To be able to do so, we have rolled out a mentorship program.
We call this program “Pathfinder“. You’ll see why.
The Discovery of Pathfinder
Pathfinder came about upon identifying certain trends in our Titaners through our T.Exchange program. We have come to realize that some of our Titaners are feeling a loss of direction with their role in the organization back in the second-half of 2016.
Realizing the potential magnitude of this issue, a task force was formed to work on it. Interestingly, while this could be easily passed on as a HR project to work on, we had a senior Product Developer on board with clear intentions to help his colleagues to grow.
The task force began by identifying the objective and milestones of the program over a 2 year time period. The overall goal was to instill a sense of direction in 70% of our staffwithin 2 years (Yes, it does seem hard to measure, but I will get to it later). And from here, Pathfinder has begun…
Graduation is the term used when we receive our academic qualifications, usually for tertiary education such as attaining a Diploma or Degree. Here at Titansoft, we too use the term ‘graduate’ when referring to our staff who leaves our organization for any reason.
But hey, the relationship between an organization and an individual shouldn’t end at graduation should it?
Therefore… *drum rolls*
Introducing Titansoft Alumni Club!
What is it?
The Titansoft Alumni Club is a newly established club exclusively for selected past Titansoft employees. Members of this club are entitled to some of the benefits that our current Titaners enjoy, including (but not limited to) referral incentives and conference group discounts!
There will also be various Alumni Club activities where both past and current Titaners get to mingle and learn from one another!
Tuan is one of the senior Product Developers (PD) in Titansoft and is a member of the PD recruitment committee, where they assist HR in the recruitment process by reviewing technical tests and conducting interviews as well. In Titansoft, we believe in growing both in depth as well as laterally.
What does being a Product Developer (PD) mean to you?
In the past, we used to be developing software in the traditional way, which meant that I simply did the task that has been assigned to me. We weren’t concerned much about the quality of our codes and had to wait for Quality Assurance (QA) to complete their testing.
Over time, we adopted new processes such as Scrum. This changed everything, especially mindset. We do not just simply take up tasks. We now contribute ideas and take ownership of the product.
As a Product Developer, we do everything for the product, and will definitely care about the quality of the item – every aspect of it from end to end.